Vision
Provide an excellent website which consistently delivers quality current content, a compelling user experience, supports widespread use of self-service transactions and continues to be recognised as the best Council website in Scotland
Strategic Intentions
- Ensure the availability of information by providing quality content on all Council services
- Ensure the currency of information by regularly reviewing all content
- Build significant self-service capabilities by developing online forms, payments and bookings
- Improve the provision of local information by seamlessly integrating interactive mapping interfaces and related location-based information
- Encourage public participation and democratic renewal by using innovative methods such as online consultations and alerts
- Maintain usability by seamlessly integrating all transactional developments into the overall site design
- Improve and maintain accessibility by gaining a recognised accreditation
- Deliver a compelling user experience by the considered use of modern web design and technologies
- Recognise the growing importance of alternative access devices, such as mobile phones
- Enable partnership working and direct transactions on other websites by preferring web services technologies
- Improve process efficiency by promoting the availability of, and encouraging a shift to, self-service channels
- Support efficient working by integrating with corporate and national customer and address data and infrastructures
Key Objectives
- Set, measure and review targets for uptake of online transactions – ongoing
- Interactive road & street light fault reporting and tracking by June 2008
- Consultations and alerts service with user registration by September 2008
- Integrated interactive mapping in all applicable areas by September 2008
- Full content coverage by December 2008
- Key high volume and/or impact forms by December 2008
- Review site design, and refresh if necessary, by December 2008
- Key high volume and/or impact payments by March 2009
- Renew accessibility accreditation by March 2009
- All high volume and/or impact forms by June 2009
- All high volume and/or impact payments by October 2009
- Interactive leisure and learning bookings by October 2009
- Interactive housing repair reporting and tracking by October 2009
- Interactive waste services by October 2009
